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Service Level Agreement (SLA)
Quality of Service Commitment
99.9% Uptime
99.9% Uptime Guarantee
99.9% Uptime Guarantee
We guarantee 99.9% service availability (uptime) each month. If uptime falls below this threshold due to our infrastructure failure, you are entitled to request service credits.
Claim Submission
Claims must be submitted within 7 days after the end of the month in question through our support ticket system.
Guarantee Exclusions
This guarantee does not cover scheduled maintenance, third-party DDoS attacks, or issues caused by user scripts/applications.
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